PRIVACY POLICY
This privacy policy has been compiled to better serve those who are concerned with how their Personally identifiable information’ (PII) is being used online. This information can be used on its own or with other information to identify, contact, locate a single person, or identify an individual in context.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personal Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website? When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, credit card information or other details to help you with your experience.

When do we collect information?
We collect information from you when you register on our site, place an order, sign up for our newsletter, or respond a survey or marketing communication, fill out a form or enter information on our site.

How do we use your information?

We use your information:

• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• For security propose

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via
Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.

Date Protection Legislation
We are committed to protecting your privacy in accordance with data protection Laws of Namibia and its relevant subordinate legislation, when handling any personal information.

We will treat any information we obtain from your use of the Javanah Travel website as confidential. 

Change or Modification of E-mail Address
In order to adapt or change your personal details (including your e-mail) after making a purchase please send a notice with the accurate detail to our help desk email. If we do not receive any notification we are not responsible for any losses, damages or any prejudice occurred as a result of
contacts details held by JavanahTravel.

Terms and Conditions
JavanahTravel look forward to the opportunity to act as your booking Agent for your travel requirements.These Terms and conditions(the Agreement)elucidate what you are legally entitled to expect from us for customers visiting our website, booking a reservation or using our services through us.

Agreement with client
Javanah Travel sells a variety of travel products from different suppliers. Each supplier has their own terms and conditions that are applicable to your particular arrangements. Such as car hire, hotel accommodations, attractions, restaurants, tours, cruises, etc. Separate conditions apply for these products and services.

All Airline tickets are subject to supplemental price increases that may be imposed after the date of the purchase. Post-purchase price increase may apply due to additional cost imposed by the government.You may be charged additional sums by JavanahTravel to offset increased fees, for example, fuel,taxes and fluctuations in the foreign exchange market.Clients will be informed by email or over the phone.

Website security

JavanahTravel takes your online security very seriously. Booking your tickets, accommodation,car services or any other services with us is secure,safe,quick and easy. Clients must complete a form regarding their inquiry and submit; after we received this we will be able to send an email with a referencewith all details and costs. Full payment is required in order to confirm the booking. 

Payment
We accept payment through credit or debit cards,cheques, bank transfer. Cards must be valid and the address at which the card is registered, must alsobe the same as your billing address. Bank Transfer payment must be in our account on the same day of purchase,clients should also give a written authorization to Javanah Travel to process a payment.

Javanah Travel is a Namibian Agency and all transactions can be processed in Namibian dollar, USD ,Pound(GBP),additional charges are applicable and may vary from currency to currency.

Alteration by the Airline
Javanah Travel will not be held responsible for any changes of flight schedules, delays or cancelation by airlines. Airlines have the right to change their timings or cancel flights. 

We strongly recommend clients to reconfirm your flight 72 hours before. Passports, visas ,travel insurance and health advice.
We are not responsible for any advice on passports, visas, health and travel insurance. You need to make sure you have the right documents to travel such as a valid passport and the relevant visas.

Dependent of which country you visit we do recommend clients to approach their medical practice for health care requirements(e.g.Africa such as malaria and tropical diseases)without these essentials, you may not be allowed to travel. Travel insurance is the sole responsibility of the client. We recommend you apply before departure.

Refunds and exchanges
In respect of bookings for airlines tickets, it may take up to 4 weeks to handle your refund request. The refund will be made in the same currency and using the same payment method as used to purchase your ticket. Refund may vary from airline to airline. Once the ticket is issued the airline cancelation policy is applied and tickets are also not transferable to another person.